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Shipping Policy

4/16/2015

Orders usually ship within 2 business days. Handling for international orders can take up to 5 days for manual processing before orders are given to FedEx for delivery. For domestic orders, FedEx is the preferred carrier. We provide tracking and guarantee orders shipped via FedEx. Please see the below chart for estimate arrivals on available shipping methods for US customers. If your order requires expedited handling, please contact us at 800.333.6506.

Shipment MethodDelivery Timeframe (from time order is placed)
Standard ShippingDelivered in up to 10 business days
GroundDelivered in up to 7 business days
Express SaverDelivered in 3-5 business days
2 DayDelivered in 2-4 business days
OvernightDelivered in 1-3 business days

Example: An order placed on Monday with FedEx Express Saver will be delivered by the following Monday. Please allow an additional 1-2 days for HI & AK.

Free Shipping promotions are shipped using any available shipping methods at the discretion of TJMC. Most orders will ship via FedEx Ground, SmartPost or USPS First Class Mail or Priority Mail.

Orders shipped via Standard Shipping are usually sent via FedEx SmartPost or USPS First Class Mail or Priority Mail, all of which are delivered by the USPS.  TJMC reserves the right to use any shipping method that will ensure orders arrive within the shipping & handling times on our Shipping page.

We currently do not offer shipping with USPS. While their shipping fees may to be a bit lower than FedEx, we have not experienced consistent delivery for all of our customers. If you would like us to ship your order via USPS, you can contact us at [email protected] to request special delivery via USPS. Please note that we do not guarantee delivery or provide tracking for orders delivered via USPS. Additionally, orders not received via USPS will not be reshipped or refunded.

We do not accept PO Boxes for FedEx orders.

Orders shipped to military addresses can only be shipped via USPS. Please add 1-3 additional handling days for orders shipped to military addresses.

INTERNATIONAL

The handling times and preferred carrier above also apply to international orders.  The shipping fees associated with your order do not include charges for customs clearance and any applicable brokerage charges. By placing your order, you agree to pay all additional clearance and brokerage. Orders refused for customs clearance charges will not be reshipped.