Welcome to the
John Maxwell Online Store

YOUR ACCOUNT

I forgot my password. How do I log in?

  1. Click the "Login” link at the top/right of the store site.

  2. An email will be sent to the email address on file with further instructions.

How do I access my receipt?

  1. Log into your account (using the “Login” link at the top/right of the store site) and click “My Account”.

How do I change my billing information?

  1. Log into your account (using the “Login” link at the top/right of the store site) and click “My Account”.

  2. Log into your account at https://store.johnmaxwell.com

  3. Click into your account and see the edit options in the right-hand corner of each module.

  4. For LeaderCore or Maximum Impact Members, please follow instructions below. If you need further assistance, please email us at shop@johnmaxwell.com.

  5. Log in to your account at https://www.johnmaxwellacademy.com/login

  6. Click the avatar in the upper right-hand corner

  7. Click "Settings"

  8. Click "Credit Card Info" in the upper right-hand corner.

  9. Add or update new Card information

PRODUCT-RELATED QUESTIONS:

How do I access an online course or digital product?

If you have previously purchased online courses, your new one can be found within your own personal John Maxwell Academy Library. Please use link below to log in with your email address and password. If you don’t remember your password, there is a password reset option on home page. https://www.johnmaxwellacademy.com/login

If this is your first purchase of an online course, you should have received an email receipt as well as a separate email with a temporary password. Please check all email folders in case the email went to a junk folder. This is your personal John Maxwell Library and your digital resources will always remain here for your convenience.

https://www.johnmaxwellacademy.com/login

If you feel your email address was entered incorrectly during purchase, please email us at shop@johnmaxwell.com and we can help you with that.

What is the Maxwell Leadership Assessment?

The Maxwell Leadership Assessment is an in-depth tool designed to gain a comprehensive leadership perspective from all circles of influence (home, work, community groups, etc.). The assessment is a magnificent resource for not only the individual but for teams as well. Please use the link below to purchase the assessment.

https://assessments.johnmaxwell.com/

What is the difference between the complimentary self-assessment and the full 360 Assessment?

The Maxwell Leadership Self-Assessment is a complimentary online resource that offers a comprehensive evaluation of an individual’s leadership, based on the teachings of John C. Maxwell. This assessment does not allow raters to evaluate you, you are assessing yourself. Please use the link below to go to the Self-Assessment.

https://360degreeleader.johnmaxwell.com/

What is included in a DVD Training Kit?

Each kit includes DVD training videos, a facilitator guide and a participant guide. You may purchase additional facilitator and participant guides at https://store.johnmaxwell.com.

SHIPPING, HANDLING & RETURNS

How does Free Shipping work?

Typically, free shipping promotions apply only to those orders shipped within the United States. If you qualify for free shipping, the option will be available to you during check out. In addition, you can forgo the free shipping option and choose an expedited option at any time. TJMC reserves the right to use any available shipping method when Free Shipping is chosen by the customer.

Why hasn't my order shipped?

There a couple of reasons why your order may not have immediately shipped. Most of the orders ship within 24 hours of receipt.

If you have purchased a pre-sale item, The John Maxwell Co. is bound by contract with the publisher to ensure the title is not shipped before its scheduled release date. In addition, if your order includes any additional resources with the pre-sale item all resources will ship at the time of the pre-sale release.

Where can I track my order?

If you have an account in the John Maxwell Company Store, you can track the status of your order by logging into your account. If you checked out as a guest, the tracking information will be sent to you via e-mail. Please be sure to check your junk folder if this does not come directly through to your primary inbox.

How is international shipping handled?

The shipping fees associated with your order do not include charges for customs clearance and any applicable brokerage charges. By placing your order, you agree to pay any applicable customs fees.

How do I return a physical product?

You may return most new, unopened physical items within 30 days of delivery for a full refund. Please send the physical resource to the address below through a method of shipping that provides tracking in case the package has any delays. Once it is received, we will inspect for damage and determine if this product is able to be resold. We will then credit your account for the resource amount.

PSI, Inc. • 1625 Oakbrook Drive, Norcross, GA 30093

Can I get a refund on a digital product?

Your request should meet the following requirements to receive a refund:

  • You have 30 days after the date of purchase to request a full refund.

  • We ask that you complete at least two modules AND the accompanying notes (if available) before determining whether you’d like a refund.

  • We ask that you provide our Customer Experience Team with a brief written explanation of the reason for your refund request.

This refund does not apply to prices or products on Amazon.com, Barnes & Noble, Books-A-Million, other online retailers, or local stores.

If you have additional questions regarding our refund policy, please reach out to our team at shop@johnmaxwell.com

MISCELLANEOUS

What digital content is available for commercial use?

Digital products are licensed for personal/individual use only. Electronic reproduction for re-distribution/transmission is prohibited. If you would like to share a resource with others, please contact us at shop@johnmaxwell.com.

Digital Downloads are not allowed for commercial use without express permission of The John Maxwell Company.

My organization is exempt from taxes. How do I place a tax-exempt order?

Please send an email to shop@johnmaxwell.com with all account info. This includes name of organization, contact person or buyer, billing and shipping address, and please attach a tax-exempt form. We will then create a tax-exempt account so you can purchase tax free at your convenience.

What can I do if a product is out of stock?

If a title/resource is out of stock, you can put yourself on a waiting list and we will contact you when the product is back in stock.

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