For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Orders containing pre-sale products will ship when the pre-sale product is released.  We will contact you regarding any orders of out-of-stock items for you guidance on how to process our order, including but not limited to processing your order at a later date, shipping a substitute item or cancelling & refunding your order.  Any questions may be directed to shop@johnmaxwell.com